Policies

GIVING BACK

A percentage of our profits, will go towards helping people and worthy organizations that are making a difference today. We will support our veterans and organizations that help veterans. We will support our first responders and organizations that help support them.



REFUND

You can return any new unused and unopened items sold from our trakbelt360.com website within 21 days of receipt for a full refund, as long as it is in it’s original and unopened packaging. It is your responsibility to ensure the product is not damaged in transit, therefore you must package it correctly to safeguard and protect it properly.


We will pay the return shipping costs if the product is received by the customer and is defective. Only after review of the defective product or part(s) by our team will a refund on the shipping costs be made to the customers payment method. We will also pay the return shipping cost if we sent the wrong product.


Refunds will only be issued to the cardholder of the purchase.


Shipping charges are non-refundable.

RETURNS & EXCHANGE

 

Product(s) purchased must be returned within 21 days of receipt for a full refund less the shipping costs. Refunds will not be issued until the product is received and inspected to insure that it contains all the parts, original packaging including hang tags in tact, it is clean, unused, undamaged in resalable condition. We do not pay for shipping to have you return it to us. It is your responsibility to ensure the product is not damaged in transit, therefore you must safeguard and protect it properly. We will only honor returns or exchanges on orders placed directly from Trakbelt360.com

If the cost of the returning product is less than the cost of the exchanging product, the customer will pay the additional cost difference.


To start RETURNS PROCESS, CLICK HERE

Select your country. Then enter your tracking number to start the returns process.


The customer is responsible for all return shipping and handling charges, which are non-refundable. The refund amount doesn’t include shipping and handling charges. If original order shipping to you was FREE, you will be refunded the merchandise amount minus our shipping and handling costs.

Refunds will only be issued to the cardholder of the purchase.

We are not responsible for lost in-bound returns and reserve the right to deny a refund or an exchange to any customer not returning product(s) in accordance with our policy and instructions here. Any return received after the cutoff date may not be processed and may be returned to the customer at the customer’s own liability and expense.

PRIVACY

 The protection and privacy of your personal information is extremely important to us, and we will treat it as we do our own personal information. We promise not to mishandle or share your information with anyone. Any information that you voluntarily share with us, will stay with us and NEVER be shared with ANYONE!


Occasionally you may receive mail directly from us with any relevant news, discounts etc. If you wish not to receive any mail from us, please let us know.

If you decide to subscribe to our emailing list, you will receive company updates, product information, discounts, news and media we are highlighted in, upcoming events and trade shows we will be attending. You can also unsubscribe at any time.


In addition, our website gathers and logs your IP address when you visit our site. We use your IP address to diagnose problems and administer our website.

If you have any questions or concerns regarding our Privacy Policy, you may email us via:

info@trakbelt360.com

LIMITED LIFETIME WARRANTY

Design Innovation 360, warrants this product against defects in material or workmanship if at any time the product becomes non-functional. Pursuant to this Limited Warranty, Design Innovation 360 will, at its option,


(i) repair the product using new or refurbished parts or

(ii) replace the product with a new or refurbished product that has been returned to its original function.


The warranty provided is for repair or replacement of the product only.


This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage.


Cosmetic damage that does not affect the function of the product is not included in this warranty.


The use of any non-genuine parts or accessories will void this warranty. Any parts or products replaced under this Limited Warranty will become the property of Shai Gear.


Limitations on damages

Design Innovation 360 shall not be liable for any direct, indirect, incidental, special, or consequential damages for breach of any express or implied warranty or contract or tort claim on this product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights and you may have other rights which vary from state to state.

For specific instructions on how to obtain warranty service for your product, please contact us.

The “CONTACT US” link brings customer to a form for them to fill out. In the Subject Line, we recommend they put, WARRANTY INQUIRY.